Logistics terms
Delivery & Shipping
JERSEYLOOM will make every effort to deliver your package as quickly as possible. However, additional time may be required due to peak selling seasons, invalid or incomplete addresses, customs clearance issues, or public holidays.
Thank you for your patience. We offer free shipping worldwide.
Delivery Time
Normal Products
Estimated Delivery Time (10–15 Business Days) = Processing Time + Shipping Time
Processing Time: Normally 3–5 business days
Shipping Time: Normally 10–15 business days
Shipping Destinations
We currently support shipping to the following countries and regions:
United States, United Kingdom, United Arab Emirates, Norway, Japan, Spain, Australia, Canada, Switzerland, Malaysia, Ukraine, Portugal, Argentina, Romania, Poland, Germany, Austria, Singapore, South Korea, Philippines, Costa Rica, Cambodia, Italy, Hungary, Vietnam, France, Thailand, Cyprus, Sri Lanka, Bulgaria, Bangladesh, Macau, Belgium, Lithuania, Taiwan, Slovakia, Saudi Arabia, Uzbekistan, Sweden, Netherlands, New Zealand, Greece, Luxembourg, Slovenia, Pakistan, Malta, Hong Kong, Ireland, Czech Republic, Mainland China, Finland.
⚠️ Unfortunately, we do not ship to the following regions or countries:
Crimea, Cuba, Donetsk People’s Republic (DNR), Iran, Luhansk People’s Republic (LNR), North Korea, Syria, or any unlisted countries/regions.
Delivery Examples
After placing an order, the processing time is typically 5–10 working days from the order date.
All packages are strictly inspected before being handed over to the logistics provider.Shipping time is usually 10–15 working days, and buyers typically receive their packages within 15–25 days.
Important: We are not responsible for delivery failures caused by missing, incomplete, or incorrect shipping information.
Please ensure all shipping details are accurate at checkout.
If you discover an error, contact us immediately at cjinrong19@gmail.com.
You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.
If you encounter any issues during transportation, please contact customer service at cjinrong19@gmail.com.Any order modification or cancellation request must be submitted within 24 hours of placing the order.
Late requests may not be accepted.
Delays & Customs
During public holidays or peak seasons, processing and delivery times may be extended.
Customs clearance procedures may also cause delays, especially before major holidays (e.g. Valentine’s Day).
Standard shipping times are estimates only and do not include customs processing time in the destination country.
In some cases, local customs may require additional documentation, which can further delay delivery.
Delivery Method
Orders are delivered via the national postal or courier service of the destination country.
For deliveries outside the United States, a signature may be required, so please choose an address where someone is available during business hours.
Tracking Information
How do I get my tracking code?
Once your order is ready for shipment, a tracking code will be automatically sent to the email address provided at checkout.
Tracking information may become available 2–3 business days after shipment.
How do I track my order?
You can track your order using the global tracking website:
https://www.17track.net
Customer Service
If you have any questions, please contact us at:
📧 Service Email: cjinrong19@gmail.com
🕘 Working Hours:
Monday to Sunday (Closed on Saturday)
9:00 AM – 23:00 PM (Hong Kong Time)
